Last updated: 12 July 2026

This Privacy Policy outlines how HYGGO PTY LTD (“Ozsaving”, “we”, “us”), operating at ozsaving.com.au, gathers, utilizes, discloses, and safeguards your personal data. We adhere to the Australian Privacy Principles (APPs) as stipulated in the Privacy Act 1988 (Cth).

We gather data that you provide and information that is collected automatically, including:

• Contact & order details: name, email, phone number, billing and delivery addresses, and order history.
• Payment information: securely processed by our payment partners; we do not retain your complete card number.
• Account information: if you set up an account, your login credentials and preferences.
• Technical & usage data: IP address, type of device and browser, pages accessed, and cookies (please refer to our Cookies Policy).
• Communications: messages that you send to us and our responses.

Your information is used to:

• Process, fulfill, and deliver your orders, along with providing customer support;
• Manage your account and handle payments and refunds;
• Communicate updates regarding your orders, respond to inquiries, and (with your permission) send marketing communications;
• Enhance our website, products, and services while preventing fraudulent activities;
• Fulfill our legal and tax obligations.

We only disclose personal information when necessary, to parties such as: payment processors (e.g., Stripe, PayPal), shipping and logistics partners, IT and website service providers, analytics and marketing platforms, and regulatory authorities as mandated by law. We do not sell your personal information.

We employ cookies and similar technologies to facilitate site operations, remember your cart, analyze traffic, and tailor marketing efforts. You can manage these through our Cookies Policy.

We implement reasonable measures to protect your information from misuse, loss, and unauthorized access, including encryption and access controls. Personal information is retained only for as long as necessary to provide our services and fulfill legal requirements.

Some of our service providers may process or store data outside Australia. In such instances, we take reasonable measures to ensure your information is managed in accordance with the APPs.

You have the right to request access to or correction of the personal information we hold about you, and you may opt out of marketing communications at any time through the unsubscribe link or by contacting us. To submit a request or raise a privacy concern, please email [email protected]. If you are not satisfied with our response, you may reach out to the Office of the Australian Information Commissioner (OAIC).

Our website is not intended for children under the age of 16, and we do not knowingly collect their personal information.

This policy may be updated from time to time; the most recent version will always be available here. For any inquiries regarding privacy, please contact HYGGO PTY LTD at [email protected].