Frequently Asked Questions

Ordering & payment

What payment methods do you accept?
We accept Visa, Mastercard and PayPal. For more details, see Payment Methods.

Is checkout secure?
All transactions are processed by PCI-DSS compliant providers through an encrypted connection. We do not store your complete card information.

Are prices in AUD and do they include GST?
Yes — all prices are quoted in Australian Dollars and include GST where applicable.

Can I change or cancel my order?
Please reach out to us at cs@ozsaving.com.au. If your order has not been dispatched yet, we may be able to assist you.

Shipping & delivery

Where do you deliver?
We deliver across Australia. Currently, we do not ship internationally.

How much is shipping?
Shipping costs are determined by the item and destination, and they will be clearly displayed during checkout before payment is made.

How long will my order take?
Orders are dispatched within 1–2 business days. Delivery takes 5–12 business days Australia-wide. Please see Shipping & Delivery for more information.

How do I track my order?
You will be sent a tracking number via email when your order is shipped, or you can visit Order Tracking.

Why did my items arrive separately?
Some orders are shipped from various warehouses, so items may arrive on different days at no additional cost.

Returns & refunds

What is your returns policy?
Items can be returned within 14 days of receipt, provided they are in their original unused condition. For more details, see Returns & Refunds.

My item arrived damaged or faulty — what should I do?
Please email cs@ozsaving.com.au within 14 days, including your order number and photos, and we will arrange for a replacement, repair, or refund at no cost to you.

How long do refunds take?
Approved refunds are processed within 3–5 business days after we receive your returned item.

Still need help?

Contact our Australian-based team at cs@ozsaving.com.au (available Monday to Friday, 9am–5pm AEST) and we will respond within one business day.